I want to explore6 min read
Answers to the most common questions
The questions first-time visitors ask most, and what to do if something goes wrong.
Work out what you were trying to do, on which screen and what message appears.
- How many places there are in total.
- Categories, as on the map.
- Each place, with its town and type: tap it to open the listing.
- View on the map: back to the map.
Step by step
On my phone I can’t see the list of results
It’s in the bottom sheet, folded away to leave room for the map. Tap «N places in this area» or drag the handle up. The Traces and What’s on tabs are there too.
What’s a trace? And a figure or a mushroom?
A trace is a text, photo, video or recording that someone has pinned to a spot on the map. Figures are the 3D drawings of each place. A gold or silver mushroom is a business that pays to stand out. All of the site’s own words are in «InfoMapa’s own words».
How much does it cost to leave a trace or advertise?
Looking is free, and so is completing your business listing. Leaving a trace, highlighting a listing or placing a ground logo has a yearly price shown on the screen before you pay. Prices rise with the site’s visits: what you pay today lasts you all year.
I can’t find «Leave something here» or «Advertise here»
They appear when you zoom in on the map: with half a county on screen it makes no sense to pin anything. On a phone they’re icons next to the number of places (hold your finger on one to see its name). They also appear when you right-click, or hold your finger still for a second, on a spot on the map.
I searched for a village and the map didn’t go there
The search box filters what’s in the area you’re viewing; it doesn’t take you somewhere else. Zoom out until you can see the village, or drag the map there, and search again.
How do I switch to night mode or change language?
On a computer, the sun or moon at the top left switches the mode, and the drop-down in the header changes the language. On a phone, both are in the ☰ menu. This guide is also available in all four languages.
What’s the number at the top?
The website’s visit counter. Prices are based on it: the more visits, the more it’s worth being there.
If the map is empty or won’t load
Clear the filters, switch off «Open now» and zoom out. If the map tiles fail, check your connection and press «Try again» when it appears. If your browser can’t display the map, use «View all» and the listings.
If the sign-in email doesn’t arrive
Check the address is right, look in your spam folder and wait a few minutes before trying again. Use the right door: client area, sales area, my traces or my ads. If the link has expired (they last half an hour) or was already used, request a new one.
If a file won’t upload
Check the format and size shown by the field: a listing photo, a trace image and a ground logo have different limits. Shrink or export the file in an accepted format and wait for the upload to finish before sending.
If a payment or publication seems stuck
Check the status in your area and the confirmation email. A new trace or logo is reviewed after payment. If you see «demo», no real charge was made. Don’t buy again without first checking the status of the first attempt.
If you need the team to look into it
Have ready the page address, the name of the place or ad, the steps you followed, the error message and a screenshot without private data. For payments, keep the receipt. Don’t share sign-in links or card details.
If something doesn’t go as expected
I don’t know which path to follow
Exploring the map: I want to explore. Editing an establishment: I have a business. Managing a sales portfolio: I’m a sales rep. Creating a campaign or a logo: I want to advertise. You can switch path at any time.
You’ll be able to try a specific solution or explain the problem with the information needed.
Before you call it done
Your progress is only saved in this browser. You don’t need an account.